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Our Services

Standard Service Levels

INTRODUCTION ONLY/FIND A TENANT SERVICE

  • Visit the property and advise upon rents, furnishings and related matters.
  • Promote the property including advertising on internet portals, website and through our property listings, applicant database.
  • Erect a “To Let” Marketing Board and a “Let by” marketing board when let.
  • Arrange appointments for prospective tenants to view.
  • To accompany prospective tenants to viewings.
  • Negotiate and agree between landlord and tenant subject to contract a rent and length of tenancy.

LETTING WITH TENANCY SET UP SERVICE

  • To perform the “Introduction Only/Find Tenant Service”.
  • Provide full professional referencing.
  • Provide and execute tenancy agreement and to serve all relevant statutory notices.
  • Collect one months rent in advance, together with a deposit in respect of non-performance of the tenant(s) tenancy obligations.
  • To register the deposit and to comply with the Tenancy Deposit Protection legislation to include tenants’ certificate and issuing of prescribed information and How to Rent Guide
  • Arrange initial Inventory/Gas Safety Certificate/Electrical Safety Certificate/Energy Performance Certificate (all charged to the landlord at cost invoices will be provided).
  • Change of occupancy Notification to utilities and Council Tax.
  • After deduction of fees forward balance of monies received, or invoice additional fees owing.

LETTING WITH TENANCY SET UP AND RENT SUPERVISION

  • To perform the “Let Only with Tenancy Set Up Service”.
  • Arrange to receive the rent from the tenant(s) and forward it on to the Landlord on a monthly basis.
  • Payment will be made to the Landlord within 10 clear working days following receipt of the rent. Payment will be sent directly to the landlords Bank or Building Society Account, unless otherwise directed.
  • Provide a monthly statement of rent showing income, expenditure, and balance.
  • Provide an annual statement showing income, expenditure and balance if required.
  • Take all reasonable steps to demand the rent but we will not be responsible for issuing proceedings for the recovery of rent on your behalf, these are required to be issued by the landlord.

LET AND RENT SUPERVISION WITH TENANCY SET UP AND
PART MANAGEMENT

  • To perform the “Letting with Tenancy Set Up and Rent Supervision Service”.
  • Visit the property whilst tenant(s) are in occupation once a year where possible; a report can be sent if required detailing any observations or maintenance that need addressing. N.B Repairs, maintenance and visits will only be carried out during tenancies and not during void periods whilst the property is not occupied although this service can be offered by arrangement. (additional visits are available at cost)
  • Arrange, record and prepare for safety certificate renewal dates.
  • Act as first point of contact for tenants for matters arising during tenancy relating to repairs and maintenance or other.
  • Deal with tenant general/daily enquiries.
  • Arranging payment of all outgoings such as service charge and ground rent regular payment of ground rents and service charges if required.

LET AND RENT SUPERVISION WITH TENANCY SET UP AND
FULL MANAGEMENT

  • To perform the “Let and Rent Supervision with Tenancy Set Up Service”.
  • Visit the property whilst tenant(s) are in occupation up to four times a year where possible; a report can be sent if required detailing any observations or maintenance that need addressing. N.B Repairs, maintenance and visits will only be carried out during tenancies and not during void periods whilst the property is not occupied although this service can be offered by arrangement.
  • Deal with matters arising during tenancy relating to repairs and maintenance.
  • Deduct payment for repairs and maintenance from the rent.
  • Instruct tradesmen to carry out any maintenance, repairs and other work on your behalf.
  • Try to arrange a mutually convenient time for contractors to meet the Tenant when attending the premises to undertake work on your behalf.
  • Deal with tenant daily enquiries.
  • Arrange, record and prepare for safety certificate renewal dates.
  • Arranging payment of all outgoings such as service charge and ground rent regular payment of ground rents and service charges if required.
  • Arranging of Contents, Buildings, Legal Protection and Rent Guarantee Insurance if required.
  • Enter into deposit negotiations at end of tenancy, discussing proposed deductions,  providing quotes, including outstanding rents, damages, missing items or dilapidations in line with the Deposit regulations  (NB should an agreement between parties not be reached and  Deposit  Dispute  Adjudication be required there will be an additional charge for Deposit Dispute Preparation and Submission of Documents, the  cost will be dependent on the individual case and should be discussed with the agent if the agents services are required to assist with this)

MANAGEMENT ONLY SERVICE

  • Visit the property whilst tenant(s) are in occupation up to four times a year where possible; a report will be sent if required detailing any observations or maintenance that need addressing to the Landlord. N.B. General repairs, maintenance and visits will only be carried out during tenancies and not during void periods whilst the property is not occupied although this service can be offered by arrangement.
  • Deal with any matters arising during the tenancy in connection with general repairs and maintenance.
  • Deduct payment for repairs and maintenance from the rent.
  • Instruct tradesmen to carry out any maintenance, repairs and other work on your behalf.
  • Try to arrange a mutually convenient time for contractors to meet the Tenant when attending the premises to undertake work on your behalf.
  • Deal with tenant daily enquiries.
  • Recording and preparing for safety certificate renewal dates and tenancy renewal dates, among other periodic events.
  • Arranging payment of all outgoings such as service charge and ground rent regular payment of ground rents and service charges.
  • Arranging of Contents, Buildings, Legal Protection and Rent Guarantee Insurance if required.

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